You can exchange or refund your order (ONLY if you used our color match service or used our at home color match kit) if you did not use one of our services provided we can not exchange or refund your order . We have color match services and at home try on samples to ensure you get the proper hair color.
10 days is our return policy if you used our color match services (10 days starts the day that you received your extensions) as long as it has NOT been worn or removed from its golden security string or removed from the main package (DO NOT BREAK GOLDEN SECURITY STRING FROM HAIR EXTENSIONS AND DO NOT USE HOT TOOLS OR TRY TO COLOR THE HAIR SAMPLE THIS IS PART OF THE SET AND MUST BE IN NEW CONDITION) or we can not do a return. Everything Included should be returned as well and not tampered with. Must provide photos for proof. There will be a restock fee and re shipping fee. Please follow the return label and send us a email with your transaction number. DO NOT RETURN BEFORE SPEAKING WITH SOMEONE.
(Before ordering Lavishly she is hair extensions please USE ONE OF OUR AT HOME COLOR MATCHING SERVICES that we have available. To ensure you find the perfect match before purchasing. If you do not use one of the services provided we can not accept returns)
****All SALE ITEMS are final no returns on sale items ****
****CUSTOM ORDERS- all sales are final on custom orders. Please get color matched before our facility makes your custom order. *****
*We Do NOT accept returns on lashes for hygiene purposes. Please contact someone if your new to buying lashes and need help firstname.lastname@example.org *