We are happy to accommodate returns and exchanges within 30 days on all hair extensions that have not been opened, worn, or tampered with, and the seal has not been broken (Does not apply to final sale items). IF YOU HAVE NOT USED OUR COLOR MATCH SERVICES YOU WILL NOT BE ELIGIBLE FOR A REFUND OR RETURN.
All of our full set clip in extensions have a at home try on kit available for you to test before purchasing. Since we offer this service our extensions do not come with a sample piece you will be mailed the full set. We recommend that you buy our at home try on kit or get colored matched prior to your purchase.
Each extension set comes with a seal, once the seal is broken, you cannot return your hair. This also means that you can’t try on the hair.
If an item is determined to be used or tampered with (seal being broken), you will be notified via email within 7 days of its return. If you do not reply or refuse to make payment for its return to you, the item will be held for 60 days and then destroyed.
Human hair extensions are considered to be a hygienic product by law. We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all of our customers.
If there is a problem, we will try to solve the issue in accordance with the terms and conditions; however, absolutely no exchanges are possible after 30 days of purchase.
By agreeing to our terms and conditions you understand that there are NO REFUNDS or chargebacks allowed. You may email us at email@example.com for further information.